Shipping policy

At Dearest Moment, every personalised photo magnet is handcrafted in our London studio before being carefully packaged and dispatched. This means your order has two stages - production and delivery - both of which we’ve made as fast as possible. Here’s everything you need to know about getting your magnets to your doo

1. ⚠️ Production Time

We proudly deliver across the United Kingdom, including England, Scotland, Wales and Northern Ireland.

Important: Production Time

Because every custom photo magnet is made to order, please allow 1–2 working days for production before your order is dispatched. This is separate from the delivery time shown below.

Total estimated time from order to door:

*Delivery Option*	*Production*	*Delivery*	*Total*
Standard	1-2 days	2-4 days	*3-6 working day*
Express	1-2 days	1-2 days	*2-4 working day*
Next Day	1 day	Next Day	*2 working days*

5. UK Delivery Options & Pricing

UK Delivery

Option	Cost	Estimated Delivery
Standard Delivery	FREE on orders over £49/ £3.99 under £49	2-4 working days
Express Delivery	£5.99	1-2 working days
Next Day Delivery	£7.99	Next working days (order before 1pm)

• Next Day Delivery is available on working days only (Monday–Thursday)

• Orders placed after 1pm will be processed the following working day

• Delivery times are estimates and may vary during peak seasons (Christmas, Valentine’s Day, Mother’s Day)

6. Free Delivery Details

Free UK Standard Delivery

Enjoy free standard delivery on all UK orders over £49. This is automatically applied at checkout - no discount code needed.

Free delivery applies to:

• All personalised fridge magnet orders over £49

• Bulk photo magnet orders over £49

• Gift card purchases over £49

7. Order Tracking

Tracking Your Order

Once your personalised photo magnets have been dispatched, you will receive an email with your tracking details. Please allow up to 24 hours for tracking information to update after dispatch.

To track your order:

1. Check your dispatch confirmation email for the tracking link

2. Visit your order history if you have an account

3. Email us at hello@dearestmoment.co.uk if you need help locating your order

8. International Shipping

International & Worldwide Delivery

We ship custom photo magnets worldwide. International delivery times and costs vary by destination:

*Region*	*Estimated Delivery*	*Cost*
European Union	5-7 working days	From £8.99
USA & Canada	7-10 working days	From £9.99
Australia & New Zealand	10-14 working days	From £11.99
Rest of World	10-21 working days	From £12.99

• International orders may be subject to local customs duties and taxes — these are the responsibility of the recipient

• We are not responsible for delays caused by customs clearance

• For specific country enquiries, please contact us at hello@dearestmoment.co.uk

9. Packaging

How We Package Your Magnets

Every personalised magnet order is:

• Wrapped in protective packaging to prevent damage in transit

• Packaged in a beautiful presentation box — gift-ready straight from the box

• Sealed securely to ensure your photo magnets arrive in perfect condition

We never include pricing information inside the parcel — perfect if sending directly as a gift.

10. Missing or Delayed Orders

What If My Order Hasn’t Arrived?

If your personalised photo magnets haven’t arrived within the estimated timeframe:

1. Check your tracking email for the latest update

2. Allow 1–2 extra working days during busy periods

3. Contact us at hello@dearestmoment.co.uk with your order number

We will investigate with the courier and, where necessary, arrange a free reprint and reship of your order. Your satisfaction is our priority

11. Incorrect Address.

Incorrect Delivery Address

Please ensure your delivery address is correct at checkout. If you notice an error after placing your order, contact us at hello@dearestmoment.co.uk immediately.

Once your personalised magnets have been dispatched, we are unable to redirect parcels. Orders returned due to an incorrect address may incur a re-delivery charge.

12. Bulk & Wholesale Orders

Shipping for Bulk Photo Magnet Orders

For wholesale and bulk photo magnet orders (100+ pieces), shipping costs and timelines are confirmed at the time of quoting. Lead times for bulk orders are typically 5–7 working days for production plus standard delivery.

For large or urgent bulk orders, please contact us to discuss express options.

13. Internal Links

Questions about your delivery? Visit our FAQ page for quick answers, or contact our team directly.
Ready to order? Shop our personalised fridge magnets - handcrafted in London with love.