Frequently Asked Questions - Personalised Photo Magnets UK | Dearest Moment
📦 ORDERS
Can I change or cancel my personalised photo magnet order after placing it?
Once your personalised fridge magnets have entered production, we are unable to make changes - so please double-check your photo before ordering.
Will I receive a confirmation email for my photo magnet order?
Yes. You will receive an email confirmation immediately after placing your order, followed by a dispatch confirmation once your parcel is on its way.
I didn’t receive a confirmation email. What should I do?
Please check your spam or junk folder. If you still cannot find it, contact us at hello@dearestmoment.co.uk, we will resend it to you.
How do I upload for my personalised magnets?
Simply visit our product page, click 'Upload Photos', select images from your camera roll or Instagram, crop to fit and preview before adding to cart. It takes less than 2 minutes.
🚚 SHIPPING & DELIVERY
How long does delivery take for personalised fridge magnets in the UK?
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Standard Delivery: 2–4 working days
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Express Delivery: 1–2 working days
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Next Day Delivery: Available on working days (order before 1pm)
all photo magnets UK orders are handcrafted in London before dispatch.
Do you offer free shipping?
Yes - Enjoy our free standard UK delivery on all personalised magnet over £49.
Do you deliver personalised photo magnets worldwide?
Yes - We ship our custom fridge magnets to the UK, EU, USA, Australia and many more countries. International delivery times vary - typically 5-10 working days.
🔄 RETURNS & REFUNDS
What is your return policy for the personalised photo magnets?
Please note that custom photo magnets are made to order are non-returnable unless faulty-as each is uniquely crafted for you.
What if my photo magnets arrives damaged or the print quality is poor?
We stand behind every order with our 100% satisfaction guarantee. If your personalised magnets arrive damaged or the quality isn't right, email us with a photo and we'll reprint and reship at no cost to you.
Are return shipping costs covered?
Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
How long do refunds take?
Approved refunds are processed within 10 business days to your original payment method.
🧲 PRODUCTS
Are you personalised photo magnets a good gift idea?
Absolutely! Our personalised fridge magnets are one of the most thoughtful photo gifts UK has to offer. Every order arrives beautifully packaged - perfect as a birthday gifts, anniversary gifts, or Christmas photo gifts.
Can I customise my own photo magnets?
Yes - all our custom photo magnets are made to order using your own photo. Choose your favourite pictures, select your size (2x2, 3x3, or 4x4 photo magnets, and we'll handcraft them in London.
What sizes are your personalised fridge magnets available in?
Our photo magnets come into three sizes: 2x2 inch (perfect for mini collections), 3x3 inch (our most popular size) and 4x4 inch (great for statement pieces). All sizes feature premium print quality with strong magnetic backing.
What is the best photo resolution for printing photo magnets?
For the best results on your personalised photo magnets, we recommend uploading images of at least 800x800 pixels. Hight-resolution photos from modern smartphones work perfectly.
Can I order photo magnets in bulk or wholesale?
Yes! We offer bulk photo magnet orders for weddings, events, corporate gifts and resellers. Visit our Wholesale page for more details.
How strong are the magnets?
Our fridge magnets feature a premium magnetic backing strong enough to hold firmly on any standard fridge or magnetic surface, without scratching or leaving marks.
💳 PAYMENTS & SECURITY
Do you offer buy now, pay later for photo magnet orders?
We accept all major credit/debit cards, PayPal, Apple Pay and Google Pay — all processed securely through Shopify Payments
Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment gateways.
📞 CONTACT & SUPPORT
How can I get help with my personalised magnet order?
Our friendly customer care team is available Monday–Friday, 9am–5pm (GMT). Email us at hello@dearestmoment.co.uk and we’ll get back to you within 24 hours. For fastest help, include your order number and a photo if relevant.
Still browsing? Check out our personalised fridge magnets or grab a photo magnet gift card for someone special.